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Privacy Policy & Terms

Last updated: June 12, 2025

1. Introduction

Welcome to Pawenzi Serviced Apartments. We value your trust and are committed to protecting your privacy and providing a secure and enjoyable stay. This document outlines our Privacy Policy and Terms & Conditions for use of our website and services.

By accessing or using our services, you agree to the terms stated below.

2. Privacy Policy

2.1. Data Collection

We collect and process the following personal information:

  • Full name, contact number, and email address
  • Identification documents (as required by law)
  • Booking and transaction details
  • IP address and device data (via cookies and analytics tools)

2.2. Use of Data

Your personal data is used to:

  • Process reservations and payments
  • Communicate updates, confirmations, and promotions
  • Improve customer service and site experience
  • Comply with legal obligations (e.g., guest registry requirements)

2.3. Data Protection

We implement appropriate technical and organizational measures to secure your data. Access to personal information is restricted to authorized personnel only.

2.4. Third-Party Services

We may use third-party platforms such as PayPal or mobile payment gateways (e.g., Paybill) to process payments. These platforms operate under their own privacy policies.

2.5. Your Rights

In line with GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Lodge a complaint with a data protection authority

For any inquiries or data requests, email us at pawenzike@gmail.com.

3. Terms & Conditions

3.1. Booking & Payment

  • Minimum stay: 1 night
  • Check-in: from 11:00 AM (self-check-in, key instructions shared)
  • Check-out: 8:00 AM – 10:00 AM
  • A 50% deposit is required to confirm the booking
  • Balance due on or before check-in
  • Accepted payment methods: PayPal, Paybill, Equity Bank Transfer

3.2. Cancellation & Refund Policy

  • Cancellation with 3+ days’ notice: 70% refund
  • Cancellation with less than 5 days’ notice: 50% refund
  • No-show or same-day cancellations: no refund

3.3. Seasonal Pricing

  • December holiday rates apply:
    • Studio: KES 5,000
    • 1BR: KES 7,500
    • 2BR: KES 10,000
    • 3BR: KES 13,000
  • Early booking (2+ weeks in advance): 10% discount

3.4. House Rules

  • Management reserves the right to access the premises when necessary
  • Extra guests: KES 1,000 per person
  • No pets allowed
  • Guests are expected to leave the premises tidy
  • Swimming is at your own risk – no lifeguard present

3.5. Use of Property

Guests must use the property responsibly. Any damage to property or breach of house rules may result in charges or immediate termination of the stay without refund.

3.6. Limitation of Liability

Pawenzi Serviced Apartments shall not be held liable for:

  • Personal injury, loss, or damage during your stay
  • Events beyond our control (e.g., power outages, extreme weather)

4. Updates & Contact

We reserve the right to update these terms at any time. Updates will be reflected on this page.

For questions or concerns, contact us at:

📧 pawenzike@gmail.com
📧 pawenziventures@gmail.com
📞 0113 892 900